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Business Process Manager

AbbVie | Posted 7-12-2019

Waver (Informatique générale)


Role :


Manage, coordinate, streamline and execute cross-functional business processes and tools.


Accountabilities :


Ensure coordination, streamlining and execution of cross-functional business processes.

Manage, analyze and improve cross-functional systems and tools


Key interfaces:


Internal :

Legal / OEC / GM

Finance/Accounting/Purchasing

BTS/DPL

Division Directors

Management assistants

Business Unit Managers, Brand Managers

All AbbVie personnel on an occasional basis


External :

Suppliers on an occasional basis


Tasks and responsibilities:


Manage the affiliate contracts database and contacts with the supplier, and ensure contract templates are available for users

Maintain inventory of Policies & Procedures in the affiliate Document Management System, and ensure timely review and updates in collaboration with the owners

Maintain the affiliate Training Plan, assign trainings to relevant users as defined in the Training Plan, and track training completion on affiliate level

Execute the affiliate Grants & Donations process: manage the online portal, monitor incoming requests, circulate for approval, communication with requestors, introduce requests for payment, follow-up on completion, and maintain archive of all documentation

Manage the affiliate Master Approval Process tool (MAP Champion). Update user access and approval flows in the system, coordinate streamlining and enhancements of the system, provide training to affiliate users, communicate with Area MAP team

Support updates to certain affiliate intranet pages

Handle ‘ad hoc’ additional tasks on request of Management

Manage back up system with colleague


Required competencies and skills:
Structure: shows strong organizational skills, planning and structure in the work (accuracy & efficiency) Adaptability: switches quickly from one task to another without losing efficiency, with the use of various internal tools (multiple tasks capability) Initiative: self-starter, sees easily opportunities and takes charge of those without being prompted. Proactive mindset, spontaneously generate new ideas, options or search to improve current activities and processes Innovation: explores alternative successful ways of working and tools (openness) Integrity: emphasizes the corporate values of integrity and trust, internally as well as externally Teamwork: offers to help colleagues achieve common goals; make sure all relevant information is shared within the affiliate. Team player with capability of working independently with respect of the procedures. Good communicator Autonomy: able to independently take the lead and coordinate projects Digital savviness: Use of digital communication or organization interfaces like WebEx, Jabber, OneNote, Outlook, Intranet,…
Required competencies and skills:
Strong quality & compliance mindset Analytical skills Discrete Good general business sense Able to establish priorities Flexibility on work demands, able to work under pressure (activities and time) Structure: shows strong organizational skills, planning and structure in the work (accuracy & efficiency) Adaptability: switches quickly from one task to another without losing efficiency, with the use of various internal tools (multiple tasks capability) Initiative: self-starter, sees easily opportunities and takes charge of those without being prompted. Proactive mindset, spontaneously generate new ideas, options or search to improve current activities and processes Innovation: explores alternative successful ways of working and tools (openness) Integrity: emphasizes the corporate values of integrity and trust, internally as well as externally Teamwork: offers to help colleagues achieve common goals; make sure all relevant information is shared within the affiliate. Team player with capability of working independently with respect of the procedures. Good communicator Autonomy: able to independently take the lead and coordinate projects Digital savviness: Use of digital communication or organization interfaces like WebEx, Jabber, OneNote, Outlook, Intranet,…


Education & Background :


Master degree preferred pharmaceutical / business oriented

Minimum 2 years of experience in compliance/business processes in regulated environment

Trilingual Dutch, French, English

Expertize in SAP, Office, Sharepoint